Política de reembolso
Thank you for your order!
If you are not 100% satisfied with your purchase, we're here to help.
Exchanges
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate an exchange, you can contact us at playbyzayn@gmail.com.
If your exchange is accepted, it will be subject to availability of the specific item or you will be issued store credit.
You can always contact us for any exchange question at playbyzayn@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.